Advanced Nursing Practice – focus on nursing management

Fundamentals of Advanced Nursing Practice (ANP):

> Definition of ANP

> History and Development of ANP

> Characteristics of an Advanced Practice Nurse (APN); Role and Profile of an APN

> Practice Areas and Core Competencies of an APN (according to Hamric et al.)

> Development, Implementation, and Evaluation of an APN Role (PEPPA Framework)

> Evidence-Based Practice, Outcome Measures, and Practice Development in the Context of ANP

> ANP/APN in the Austrian, Swiss, and international contexts: current understandings of terminology and roles, ANP framework concepts in Austria, Switzerland, and internationally, scope of practice, and legal and organizational frameworks

> Role Development as Care Development: Gaps in Care, Stakeholder Engagement, Governance, Implementation, Evaluation, and Sustainability of ANP Roles

ANP as exemplified by specialized nursing care—neuromuscular disorders (NMD):

> Tasks and role of the APN in the care and support context within specialized care for people with neuromuscular disorders (NMD)

> Gaps in care and the needs of people with NMD, stakeholders and involved services, care management and networking, new therapies

> Implementation of an APN for NMD in specialized outpatient care, interfaces within the care setting, coordination, and interprofessional collaboration

> Evidence serving as the foundation for the nursing, care, and support of people with NMD in pediatric and adult care and their support systems

Advanced Practice Nurse (APN) as exemplified by specialized oncology care—Cancer Nurse and oncology APN practice:

> Practical overview of the development of nursing counseling, outpatient nursing clinics, and the cancer nurse role at Vienna General Hospital (AKH Wien) as an example of needs-based role and care development

> Current situation and gaps in oncology care: increasing shift toward outpatient and day-clinic care, shorter contact times, complex symptom burden and distress, demands for health literacy and self-management, as well as fragmented care pathways and unplanned contacts

> Use of local data and evidence to assess needs: symptom prevalence surveys, retrospective document analysis of the oncology treatment area, a “Telenurse” pilot project, and clinical nursing research at the point of care

> Job profile of a cancer nurse or oncology APN: specialized clinical assessment, symptom and distress management, counseling and education of patients and their families, promotion of self-management, navigation, nursing triage and safety netting, coordination, and interprofessional collaboration

> Development and implementation of the role based on the PEPPA framework: patient group, stakeholders, current care model, needs and priorities, new care model and role profile, implementation strategy, evaluation, and long-term monitoring

> PEPPA Plus for evaluation: Define structural, process, and outcome indicators from the outset and use them for the introduction, implementation, and sustainable integration of the role

> Austrian Context and Challenges: Clarity of the role and differentiation from existing nursing functions; legal and organizational structuring of the scope of practice; resources and dedicated time; documentation and system access; interprofessional acceptance; governance and leadership; and demonstration of patient-, team-, and organization-related outcomes

> Do not tie practice development and implementation to individual persons: Translate evidence into standards, routines, training, and organization-wide structures, and systematically plan for sustainability

> Link nursing management with nursing education and counseling: Integrate mission, resources, decision-making processes, and key performance indicators with competency development, team and patient education, counseling skills, reflection, and knowledge sharing

APNs in Primary Care—Nurse Practitioners in Family Medicine Practices:

> Tasks and role of the APN in the context of care and nursing in primary care, using the example of Nurse Practitioners (NPs) in family practice

> Gaps in care and needs in primary care, direct clinical practice, interprofessional collaboration

> Implementation of a Nurse Practitioner role in primary care, scope of practice, monitoring, and evaluation

> Evidence serving as the foundation for the nursing, care, and support of patients in primary care and their support systems

Application in a workshop and seminar paper:

> In the workshop, students will develop initial ideas for designing their own advanced practice nurse (APN) role; the starting point is a relevant gap in care or a specific patient/client group, rather than a predefined job description

> Students develop an initial PEPPA-based conceptual outline: care problem and target group, stakeholders, existing care model, nursing roles and processes, role options, goals, new care model, implementation strategy, evaluation, as well as sustainability and optimization

> Management and education/counseling perspectives are integrated from the conceptual phase onward: governance, resources, and interfaces on the one hand; and competency profiles, training, counseling, case-based learning, and knowledge sharing on the other

> Austrian framework conditions and limitations are taken into account in every role concept, particularly scope of practice, organizational legitimacy, interfaces, resources, documentation, consultation and escalation pathways, and realistic evaluation options

> The role and implementation logic developed in the workshop serves as the starting point for the seminar paper; further elaboration is data- and evidence-based, following the ten work and reflection steps as an operationalization of the nine PEPPA steps

• Graduates... > know the definition, history, development and characteristics of an APN

• Graduates... > recognise the impact of new developments on the field of activity of the higher level service for health and nursing care, medicine, (non-profit) organisations and the provision of services to society

• Graduates... > can describe the role of the ANP using the example of the psychiatric setting in healthcare and nursing.

• Graduates... > have basic knowledge and subject-specific knowledge of disease-related phenomena and their nursing-specific assessment

• Graduates... > have the skills to apply advanced nursing interventions in different clinical and organizational contexts.

• Graduates... > know the political, legal and organizational framework conditions that influence the development and integration of APNs.

lecture, presentation, discussion, PBL, group work

Final exam: LV-concluding written final examination

> General ethics: Clarification of essential ethical concepts and positions that play an important role in the professional context
> Introduction to the basic positions of ethical judgement and argumentation
> Applied ethics: Values and conflicts of values in health care, professional codes and areas of responsibility
> Organizational ethics: Organization of communicative self-reflection
> Ethics consulting, Clinical Ethics Committee (CEC)
> Ethical decision-making processes: Methods and models
> Case discussions to build and strengthen the ability to reflect, judge and argue in internal and interdisciplinary dialogue

• female graduates > have a sensitive awareness of ethical conflicts and problems in professional practice

• female graduates > have knowledge of fundamental positions of ethical judgement and are able to discuss and argue ethical aspects in a professional context

• female graduates > know models or methods for ethical decision-making, are able to apply them in a structured way by means of case studies and participate in the interdisciplinary (ethical) discourse in an expert way

• female graduates > acquire an ethical competence with regard to ethical problems in the health sector and interpersonal conflicts

lecture, group work

Continuous assessment: Immanent

• Methods of self-reflection and their significance for professional development
• Introduction to supervision and coaching: objectives, methods and fields of application
• Empowerment, resilience and resilience in self-awareness
• Practical exercises for the application of coaching and reflection methods in small groups

• Graduates... reflect on their own professional roles

• have basic skills in the application of coaching and reflection techniques for personal and professional development

• can recognize their own stress limits develop constructive strategies to strengthen psychological resilience

• shape interpersonal and professional relationships in a conscious, reflective and resource-oriented manner

• apply coaching and reflection methods

team work, presentation

Final exam: LV-concluding written final examination

> Basics, tasks and objectives of strategic and operational controlling

> Controlling instruments

> Planning process in controlling

> Key figure systems in controlling

> Cost management

• Graduates... > distinguish strategic from operative controlling

• Graduates... > use controlling instruments in a goal-oriented way

• Graduates... > implement a structured planning process

• Graduates... > apply key performance indicators (systems) in a goal-oriented manner

lecture, group work

Final exam: LV- final written examination

Basics of external management consulting (financial accounting)

> central terms, legal bases, addressees of this information system
> accounting obligation (double-entry bookkeeping, income-expenditure accounting, small business regulation, etc.)
> the system of double-entry bookkeeping (double profit calculation)
> chart of accounts (the Austrian standard chart of accounts EKR)
> balance sheet (balance sheet items)
> profit and loss account (structure, total cost method, etc.)
> Principles for determining value added tax
> Accounting for simple current business transactions
> Valuation in the context of the annual financial statements (accounting)
> From the opening balance sheet to the closing balance sheet
> Analysis of real business reports

Basics of internal company accounting (cost and performance accounting)

> Key terms, addressees of this information system
> Transfer of operations (from financial accounting to CoRe)
> Calculation method without differentiating between direct and overhead costs (divisional costing, equivalence number costing, co-product costing)
> Cost Center Accounting (differentiated overhead costing)
> Internal activity allocation
> Cost Object Controlling (calculation of cost of goods manufactured and cost of goods sold)
> Period income statement at full and partial costs (contribution margin accounting, total versus cost of sales method)
> Break-even analysis
 

• Graduates... > identify central terms and legal principles of external management consulting (financial accounting)

• Graduates... > describe the structure of the profit and loss account and the nature of expense method and apply the double-entry bookkeeping system

• Graduates... >name the basics of the sales tax calculation

• Graduates... >carry out a balance sheet (from the opening balance sheet to the closing balance sheet) and evaluate it as part of the annual financial statement

• Graduates... > reflect the basics of internal corporate accounting (cost and performance accounting)

• Graduates... > carry out a business transfer process

• Graduates... > name different costing procedures (division costing, equivalence number costing, co-product costing)

• Graduates... > carry out cost accounting and distinguish between cost units and service providers

• Graduates... > carry out internal cost allocation

• Graduates... > explain the principles and tasks of contribution margin accounting and differentiate between total cost accounting and cost of sales accounting

• Graduates... > carry out a break-even analysis and derive further steps from this

lecture, group work

Final exam: LV- final written examination

> Meaning and delimitation of the terms leadership, (agile) leadership, management and clinical leadership in healthcare
> Nursing leadership as part of clinicial leadership
> Power basis and willingness to follow with regard to leadership and management; Leader-Follower* and Leader*-Leader* approaches
> Different leadership models, styles and leadership behaviour
> The hospital as an (expert) organisation - characteristics of different organisational forms in the health care system and their practical effects on leadership
> Organisational images of people and understanding of leadership
> Employee leadership: Characteristics of leading, managing, directing or
> Motivation and leadership - current neurobiological principles (neuroleadership)
> Basic organisational structures and processes and dynamics in healthcare (from traditional to agile)
> Organisational and personnel development in healthcare organisations - professional approaches and instruments from a manager's perspective

• Graduates... > identify the main practical differences between leadership, leadership, management and leadership and establish an everyday connection to health organisations

• Graduates… > distinguish a traditional from a modern understanding of leadership and identify basic criteria for everyday leadership

• Graduates... > differentiate between different management models, techniques and styles and can apply them in practice in a situation-specific way in the context of the health care sector/nursing care

• Graduates... > recognise different structures, processes and dynamics in organisations (groups and teams) and identify criteria for successful cooperation

• Graduates... > recognise organisational and personnel development as motors of change and progress in hospitals

• Graduates... > name the special challenges in organisational and personnel development in expert organisations (e.g. after H. Mintzberg,...)

lecture, group work

Final exam: LV-concluding written final examination

> Basics of personnel management
> Determination of personnel requirements
> Coverage of personnel requirements through recruitment and/or
> Personnel development
> Employee motivation and incentive systems
> Personnel controlling

• Graduates... > name goals and functions of human resources management

• Graduates... > describe the process of determining personnel requirements

• Graduates... > describe instruments for recruitment and personnel selection

• Graduates... > present methods for personnel development

• Graduates... > name the basics of employee motivation and incentive systems

• Graduates... > differentiate the most important key figures in personnel controlling

lecture, group work

Final exam: LV-concluding written final examination

>Language and skills in English needed for Nurse 
>Counceling including
>Patient communication
>Empathetic communication
>Suggesting/Giving advice
>Breaking bad news
 

• Graduates... >communicate in English in a professional setting

• Graduates... >apply communication skills in the course of scientific discourse.

• Graduates... >understand and analyse English literature

• Graduates... >write abstracts on nursing science topics in English language

• Graduates... >structure texts depending on the focus (ANP, ANE, ANC)

group work, input

Continuous assessment: Continuous assessment & final presentation & discussion of a medical research article

>Practical consolidation of the nursing science basics, especially of quantitative and qualitative research
>Recognition of problems relevant to nursing practice and systematic development of scientifically based solution options
>Evidence - Based Nursing
>The EBN Process - Focus: Systematic literature research and critical evaluation of studies and professional articles using checklists, synthesis of scientific literature

• Graduates... > apply the basic knowledge of quantitative and qualitative research in a practice-oriented way

• Graduates... > identify and define problems relevant to nursing practice

• Graduates... > derive scientifically workable questions from a problem/phenomenon of their choice

• Graduates... > carry out the processing of the question using the EBN process

• Graduates... > classify scientific results and go through the scientific knowledge process

• Graduates... > implement the scientific working and writing process

• Graduates... >know the structure and requirements of scientific texts

• Graduates... > know citation rules and are able to use them in a differentiated way

• Graduates... > implement the research process

Lecture
eLearning
self-organised working

Final exam: LV-concluding written final examination

> Writing and research process
> Steps for writing scientific papers
> Formal guidelines for text design, structure, language
> Structure of exposé, abstract, excerpt, seminar paper, master's thesis
> Nursing science topics/the research question
> Types of (scientific) sources
> Introduction to reference management programs
> Activating writing exercises
> Citations - APA Style

>Creating argumentation chains with the help of evidence
> Ways of disseminating research results

• Graduates... > identify and define problems relevant to nursing practice

• Graduates... > derive scientifically workable questions from the problem/phenomenon

• Graduates... > select suitable literature for a scientific question

• Graduates... > classify scientific results systematically and go through the research process

• Graduates... > know the structure and requirements of scientific texts

• Graduates... > know citation rules and are able to use them in a differentiated way

• Graduates... > can create chains of argumentation (pro/contra)

• Graduates... >know possibilities to publish scientific findings

lecture, group work, presentation

Continuous assessment: Immanent

>Basics of leadership and leadership styles
>Simulation of leadership situations from different perspectives
>Feedback talks

• Graduates... > differentiate different management styles

• Graduates... >analyze and reflect their own leadership behavior

• Graduates... >adapt their own leadership behaviour to the situation

• Graduates... >plan and conduct feedback interviews

lecture, presentation, reflection

Continuous assessment: Immanent

> Advantages and disadvantages / suitability of delegation
> Planning, steering and analysis of negotiations
> Negotiation styles, possibilities and traps
> Communication in negotiation situations
> Principles of the "Harvard Concept

• Graduates... > analyse and reflect on your own delegation behaviour

• Graduates... > analyse and reflect on your own negotiating style

• Graduates... > plan negotiations and implement them in a structured manner

• Graduates... > demonstrate confidence in conducting negotiations

lecture, reflection, group work

Final exam: LV-concluding written final examination

> Basics, basic elements and goals of modern knowledge management
> Signs, data, information, knowledge; knowledge dimensions; the knowledge-capability staircase
> Models, barriers and obstacles of knowledge management
> Interrelationships: process management - quality management - knowledge management
> Special challenges of knowledge management in expert organisations
> Organisational learning and learning organisations in health care
> Knowledge management and the Graves Model or the Spiral Dynamics approach
> Basics, basic elements and goals of modern change management
> Framework conditions, basic principles and phases of successful change management
> Images of people, organizational models
> Corporate cultures or commitment in change processes
> Operational and strategic corporate management in change processes/the steering group
> Vision, mission and the organizational goals or strategy for successful change processes

• Graduates... > define basic terms of knowledge and change management

• Graduates... > describe basic models or approaches of knowledge management and name barriers and challenges of knowledge management

• Graduates... > distinguish mechanical from systemic knowledge management

• Graduates... > develop an understanding of organisational concepts of man

• Graduates... > name the individual phases of change processes and put them into practice in a situation-specific manner

• Graduates... > describe potential resistance in change processes and develop strategies for handling it

lecture, group work, reflection

Final exam: LV-concluding written final examination

> Constructive dialogue with patients, clients, relatives and colleagues at all organisational levels
> Techniques of active listening
> Routines in management and nursing practice, rituals and ritualised exchange in management settings
> Communication in management (in the context of: motivation, instruction, training)
> Disturbances, conflicts and challenges in nursing management
> Communication possibilities with digital media in the field of e-management

• Graduates... > apply discussion techniques in exchange and discussion scenarios with patients, clients, relatives and colleagues (at all organisational levels)

• Graduates... > use conflict resolution methods in staff management

• Graduates... > clarify the importance of promoting diversity-sensitive communication in management settings

Group work, discussion

Final exam: LV final oral and written final examination

> Observation in nursing management
> Accompaniment by mentor/ instructor from nursing practice

• Graduates... > successfully conduct discussion sequences with a target group in management settings

• Graduates... > plan and evaluate employee interview sequences

• Graduates... > evaluate and reflect on your own management style

• Graduates... > use explicit feedback as a motivational factor in the discussion and training process of female and male colleagues

lecture, group work, presentation

Continuous assessment: Immanent

> presentation technique and teaching of topics and content
> verbal and non-verbal presentations
> language, voice, speech techniques
> facial expressions, posture and gestures
> advantages and disadvantages of different media in the use of presentations
> tips and tricks for preparing and designing presentations
> selected information on body language
> on the why and how of visualisations and other creative methods
> basics of learning processes and learning or character types, motivation to learn
> applied and literary rhetoric

• Graduates... > plan and conduct presentations

• Graduates... > use different visualization options

• Graduates... > demonstrate safety during presentations

• Graduates... > describe the ideal process of employee interviews and differentiate between different types of employees

lecture, presentation

Continuous assessment: Immanent

> Writing an exposé for the MA thesis

• Graduates... >can combine knowledge already acquired in the field of health care and nursing with newly gained scientific knowledge from systematic literature research.

• Graduates... > formulate current issues for the respective department (ANP, ANC, ANE)

• Graduates... > research scientific literature independently

• Graduates... > independently develop a methodological examination and carry it out independently within the framework of the Master's thesis.

• Graduates... > write an exposé for the Master's thesis on a complex topic of your choice

group work, lecture

Continuous assessment: Immanent

> Deepening of qualitative nursing research
> Planning and execution of qualitative research strategies
> Survey methods (focus on qualitative interview and observation)
> Evaluation methods (focus on content analysis) and presentation of the results of the collected data

• Graduates... >present approaches, possibilities and limits of qualitative research

• Graduates... > name survey and evaluation procedures in qualitative research

• Graduates... > plan and carry out research projects in the department

• Graduates... > plan and apply qualitative methods (interview, observation, etc.)

lecture, project
 

Final exam: LV-concluding written final examination

> Deepening quantitative empirical nursing research

> Construction of a questionnaire

> Research designs

> Samples

• Graduates... > interpret and classify quantitative research results

• Graduates... > develop and apply a simple questionnaire

• Graduates... > plan and carry out research projects in the department

lecture, group work, exercises

Final exam: LV-concluding written final examination

> Care quality assurance and development
> Goals, instruments and dimensions of quality management
> Calculation of personnel requirements
> Goals, phases, design levels, strategic analyses, strategic controls, strategic management

> inter- and intragenerational equity
> economic and social objectives of human resources management
> performance and framework conditions of human resources management
> types of personnel recruitment (internal and external), instruments of personnel selection
> incentive systems
> human resources development - systems and instruments
> tasks and objectives of personnel controlling

• Graduates... > analyse work processes and initiate necessary change processes

• Graduates... > justify the key performance indicators, controlling and budget data in health care facilities

• Graduates... > carry out personnel requirements calculations and develop strategies for recruitment and personnel selection

• Graduates... > distinguish between non-monetary and monetary incentives and identify their advantages and disadvantages

• Graduates... > describe tasks and objectives of personnel controlling

• Graduates... > establish goals and instruments of intergenerational leadership

• Graduates... > describe goals and instruments of nursing quality management

lecture, group work, discussions

Final exam: LV-concluding written final examination

> Basics in case and care management (basic terms, functions, roles, principles, competence profile, phase model, levels of action and control)
> Case management at case level (prerequisites, criteria, problem and resource analysis, assessment instruments)
> Case management at system level (system concept, concept development, networking, cooperation management)
> Evaluation and documentation in case management

• Graduates... > name basics of case and care management

• Graduates... > apply assessment instruments of case and care management

• Graduates... > demonstrate resource- and network-oriented strategies in care management

• Graduates... > illustrate the complexity of case-related challenges faced by groups of female clients

• Graduates... > incorporate aspects of inter- and intradisciplinary cooperation into nursing practice

lecture, case-based learning, group work, discussions, presentation

Continuous assessment: Immanent

> Basic principles of human resources development
> Concepts and methods of further education
> Methods of promoting female employees
> Introducing new female employees
> Organisational and team development

• Graduates... > discuss and reflect on theoretical concepts and models of personnel development

• Graduates... > carry out a potential analysis and initiate appropriate measures

• Graduates... > apply specific instruments and methods of personnel development

lecture, group work, discussion

Final exam: LV-concluding written final examination

> presentation of terms research application in nursing practice
> inhibiting, promoting factors of research application
> selected implementation models and their focus
> exemplary implementation plan based on processed research results

• Graduates... > explain the term "research application" and explain the factors promoting and inhibiting research application

• Graduates... > distinguish selected models for the implementation of research results and apply them in a context-related way

• Graduates... > plan, implement and evaluate an evidence-based care-related measure

• Graduates... > interpret statistical results in scientific publications and classify them

lecture, discussion, group work, presentation

Final exam: LV-concluding written final examination

> Repetition of basic statistical concepts (data levels, data management)
> Fundamentals and application of descriptive statistics (frequencies, crosstabs, statistical ratios, measures of correlation)
> Fundamentals and application of inferential statistics (concept of significance, Chi-square test, group comparison tests (T-test, U-test, ANOVA, etc.), correlation)

• Graduates... > name statistical key figures

• Graduates... > document answers from questionnaires with the help of statistics programs and evaluate them

• Graduates... > define characteristics and their values

• Graduates... > generate complex hypotheses and test them in quantitative research

• Graduates... > operationalize items for the experience of target groups

• Graduates... > differentiate the descriptive statistics from the closing statistics

lecure, group work, discussion

Final exam: LV-concluding written final examination

> Definition of terms of national and international developments

> Importance and goals of internationalization in management

> Introduction and implementation of internationalisation concepts

> Effects on national developments in vocational and educational law in the health care and nursing sector (e.g. challenge in establishing Advanced Nursing Practice, ...)

> Regulations, legal frameworks and economic considerations in health care institutions

> Strategies for involving different stakeholders in the context of management

> Developments in diversity-sensitive qualifications and requirements for the roles of the various occupational groups

> Concepts for migration-sensitive management styles

• Graduates... > describe (inter)nationalisation concepts and measures and their objectives in management

• Graduates... >name basic terms of skill and grade mix

• Graduates... > explain processes of internationalisation and their strategies for stakeholder involvement

• Graduates... > identify central dimensions of (inter)national economic considerations in health care institutions

• Graduates... > describe migration-sensitive (inter)national concepts

• Graduates... > prepare a diversity-sensitive interview with a focus on origin and language

lecture, group work, discussion

Continuous assessment: Immanent

Quality Management

> Basics of quality management

> Quality methods and tools

> Quality management systems and models

> Quality indicators

> Continuous improvement process

Project Management
> Project Management Basics
> Project Management Sub-processes
> Phase-oriented application of selected project management methods
> Project definition and project environment analysis
> Project planning and project organization
> Communication in projects
> Introduction to project controlling
> Project conclusion
> Project plan preparation

• Graduates... > name the basics of project management

• Graduates... > name the steps of project planning and the basic principles of project organization and communication in projects

• Graduates... > have an insight into project controlling

• Graduates... > state the characteristics of the project completion

• Graduates... > create project plans and evaluate them

• Graduates... > develop an understanding of quality as the result of a social coordination process and as a basic component of daily work

• Graduates... > argue the role and importance of nursing knowledge in ensuring the quality of care

• Graduates... > name the terms, models and instruments of nursing quality work and can develop possible applications in their own practice.

lecture, group work, presentation

Continuous assessment: Immanent

Crisis Management

> Phases of the crisis management process (e.g. conflict diagnosis, dynamics, escalation stages, etc.)

>Various crisis management and mediative communication approaches (Rogers, Rosenberg model, TA, modified Trinergy model,...)

> Methodical use of mediation, techniques and methods of discussion control

> Modern neurobiological findings and their relation to crisis management and mediation

> Diagnosis and typologies of intra- and interorganizational conflicts and crises in organizations and institutions

> Cooperative conflict management through negotiation (e.g. according to the Harvard concept for the prevention of conflicts and crises in management situations, ...)
> Techniques of corporate conflict consulting and the use of targeted mediation techniques
> Overview of types, levels, phases and aetiology of mobbing, staffing, bossing, dealing with whistleblowing
> Practice-oriented concepts and strategies for the successful management of conflicts in management situations and corporate crisis situations

> Crises and conflicts in the team (e.g. team structure, different phases of team building, ...)

Risk Management

> Steps of the risk management process (identification of risks, description of their nature, causes and effects, etc.)

>Analysis of the identified risks with regard to their probability of occurrence and possible effects

> Risk assessment (e.g. from standards and norms)

> Risk management/risk control through measures that reduce hazards and/or the probability of occurrence or make the consequences controllable

>Risk monitoring using parameters that provide information about current risks (risk indicators)

> Risk records to document all processes that take place in connection with risk analysis and assessment

• Graduates... > name individual basic elements and tools of conflict management

• Graduates... > name basic models and concepts of conflict and crisis management, conflict resolution and mediation

• Graduates... > identify strategies in relation to bullying, staffing and bossing

• Graduates... > identify strategies and steps of the risk management process

lecture, presentation, discussion, group work

Final exam: LV-concluding written final examination

Professionalization

> Leadership competencies and leadership styles

> Methods of team leadership

> Organisational management and organisational cultures

> socio-economic aspects of care management

> Coping with work-related stress (e.g. burnout and burnout prevention, boreout, etc.)

> Motivation and mental hygiene (e.g. strengths, resources, mental exercises, ...)

> Applying solution-oriented strategies in difficult situations

• Graduates... > justify the importance of cooperation in health care facilities and the significance of professional communication for the professionalisation of care management

• Graduates... > identify various roles and tasks in nursing management

• Graduates... > describe individual phases of the burn-out or boreout syndrome

• Graduates... > reflect own stress behaviour, generate resources and strengthen health-promoting competence

• Graduates... > identify methods of team leadership in different organisational cultures

• Graduates... > develop individual leadership skills and shape their own leadership style

lecture, presentation, discussion, group work

Final exam: LV-concluding written final examination

> The changing health care system - The current situation of health care facilities in Austria as a starting point for marketing activities - stocktaking and future prospects
> The meaning, definition and interrelationships of the terms marketing, advertising, public relations, PR - in general and in the context of the health care system
> Hospital marketing (e.g. inpatient and outpatient marketing, nursing care marketing,...)
> Basics of marketing goals (focus on the patient as a customer,...)
> Strategic marketing (e.g. market analyses, marketing strategies, marketing planning, modern marketing mix, 4P rule of marketing, communication instruments,...)
> Advertising (meaning, form and target groups of advertising, advertising instruments,...)
> Public relations in the hospital (internal public, specialist political public, core public, media public,...)

> Advertising in the social networks incl. social media marketing
> Corporate identity
> Brand management (e.g. visual positioning, brand introduction,...)

>Crisis communication in hospitals

• Graduates... >identify the importance of public relations work in the health care market

• Graduates... > pursue marketing strategies and develop strategies for challenges in expert organisations

• Graduates... >name differences between marketing, public relations, advertising, PR and brand

• Graduates... > establish legal framework conditions in public relations and marketing (e.g. DSGVO in nursing care marketing, ...)

• Graduates... > name the advantages and disadvantages of the individual marketing instruments

• Graduates... > classify terms of the corporate identity or corporate identity

• Graduates... > know the different approaches to hospital management as an overall concept (e.g. inpatient or outpatient marketing,...)

lecture, group work, presentation, reflection

Continuous assessment: Immanent

• Simulate staff appraisals (feedback, criticism, development meetings) and evaluate them using video feedback.
• Act out conflict and crisis scenarios (e.g. acute staff absence, shift swaps at the last minute).
• Practise duty and vacation planning using real case studies (fairness vs. organizational necessity).
• - Leadership in care teams: role-playing with different professional groups and relatives.
• - Trying out agile working methods in practice, e.g. short scrum sprints for planning a project in a care context.

• Graduates ... ...conduct appraisal interviews (feedback, criticism and development interviews) in realistic simulation settings in a situation-appropriate and solution-oriented manner

• ...reflect on their communication behavior using video feedback

• ...recognize conflict and crisis situations (e.g. acute staff absences, short-term duty roster changes) using suitable strategies for de-escalation and decision-making

• ...assess duty and vacation plans based on real case studies and develop employee-centered solutions and organizational approaches

• ...assess leadership responsibility and promote constructive cooperation in teams

• ...test agile working methods (e.g. Scrum sprints) for the efficient organization and implementation of projects in the care context.

lecture, discussion, group work, presentation

Final exam: written exam

> verbal and non-verbal presentations
> learning motivation from a pedagogical point of view
> methods of training and counselling
> cooperative and collegial counselling (idea of man, basic attitudes, techniques)
> basics of different counselling concepts (client-centred, systemic, cooperative, collegial, ...)
> Techniques and possible applications of counselling concepts
> Comparison of different images of humanity and related basic attitudes
> Role of experts, counsellors and people seeking advice
> Requirements and building blocks for successful discussions
> Diversity as a parameter against the background of the occupational field
> Fields of communication in the occupational context, counselling settings
> Individuality as a focus

• Graduates... > apply the in-depth expert knowledge in the field of health and nursing and initiate target group-specific discussions

• Graduates... > adapt your own way of conducting a conversation to individual situations

• Graduates... < demonstrate confidence in communicating on challenging topics

• Graduates... > characterise images of humanity and link up with them basic attitudes in counselling and communication

• Graduates... > reflect on their existing and accumulated knowledge about counselling as a key competence in the field of health and nursing and the related roles as experts

• Graduates... > carry out counselling interviews

• Graduates... > reflect on their own role as an expert and advise or train nursing teams on complex issues in their own special field

• Graduates... > discuss definitions and demarcations of diversity management and reflect on them in relation to communication situations in everyday working life

• Graduates... > describe the dimensions of the diversity wheel and analyse it

• Graduates... > develop awareness of individuality and individual needs and analyse and discuss these in relation to everyday working life

• Graduates... > name and analyse the contents of diversity management in a national and international context

lecture, group work, discussion, case-based learning

Continuous assessment: Immanent

> Independent work on a relevant topic based on the subject areas ANE, ANC or ANP under the supervision of a supervisor
> Design of the MA thesis

• Graduates... > analyse and identify relevant technical problems

• Graduates... > apply scientific methods with their expertise

• Graduates... > work on a current topic and discuss it in writing as part of a Master's thesis

Independent work supported by coaching

Final exam: Approval of the Master thesis

> Coaching of small groups to accompany the preparation of the MA thesis
> Presentation of the MA thesis in the small group
> Presentation and discussion of Master theses, with regard to their content and methodological design in accordance with the criteria of the FH Campus Wien and the Department of Applied Nursing Science

• Graduates... > provide constructive feedback to female colleagues regarding their scientific work

• Graduates... > accept constructive feedback

• Graduates... > clearly and concisely present their MA work project in small groups and present it

discussion, presentation

Continuous assessment: Immanent

> The final Master's examination is an oral comprehensive examination before a board of examiners and is designed to assess academic competence and the relevant professional fields (it consists of three parts, each of which must be assessed positively).
> Presentation and discussion of the MA thesis
> Expert discussion

• Graduates... > present, present and defend their own scientific work

• Graduates... > lead a professional and scientific discussion

• Graduates... > recognise interrelationships between specialist areas and present their own conclusions in a comprehensible manner

presentation, defence

Final exam: overall commission examination

> Description of the Austrian health care system

>Financing of the Austrian health system

> Aspects of bookkeeping, budgeting, presentation of a balance sheet and a profit and loss account, health controlling and IBLV in health care facilities

• Graduates... > describe the financing of the health care system

• Graduates... > specify the main features of budgeting, controlling and accounting aspects

lecture, group work, discussion

Final exam: LV-concluding written final examination

> Health systems: Goals, participants, financing models, health service social insurance model, private insurance model, outpatient care, inpatient care, supply of pharmaceuticals
> The Austrian health care system in international comparison
> The Austrian health care system (figures - data - facts)
> Current reforms and developments in health policy (e-Health - ELGA)
> Care provision and its current challenges
> Comparisons of health care systems and international benchmarks
> Current developments in Austrian health and care management

• Graduates... >reason the development of social and health systems and describe differences between national health systems

• Graduates... > name current reforms and developments in health and long-term care policy

• Graduates... > identify international comparisons and benchmarks of health systems

• Graduates... > discuss models from the field of health organisation and management

Lecture, exercises, discussion, processing of learning tasks

Continuous assessment: immanent

>Professional and health law
>Labour and social law
>Civil law
>Criminal law
>Administrative law

> legal case work

> Legal structures in the health care system

• Graduates... > interpret occupational and work-related legal bases in the health care system

• Graduates... > describe the legal structure and the structure of the health care system

• Graduates... > analyse and reflect on context-related legal cases in the care sector

lecture, group work, discussion

Final exam: LV-concluding oral final examination