Master (CE)
Health Studies
part-time
Frequently searched
Healthcare professionals face challenging communication situations in their daily work: they must convey information clearly under time pressure, conduct difficult conversations, manage emotional reactions, and make joint decisions. These challenges arise not only when interacting with patients, but also when supervising students during practical placements, where they also serve as professional role models.
This micro-credential teaches how to conduct conversations in a structured, empathetic, and—above all—patient-centered manner. It is based on the evidence-based Calgary-Cambridge Guides (CCGs). These guides combine a clear conversation structure with the development of sustainable relationships, thereby supporting efficient and effective communication in everyday professional practice.
Four block sessions (on campus), Fridays from 1.00 p.m. to 5.00 p.m.:
September 25, 2026
Gathering and conveying information clearly and effectively
October 16, 2026
Dealing effectively with emotions in conversations
November 27, 2026
Motivating others and dealing with resistance
December 18, 2026
Delivering bad news
This program is for all health professionals who wish to specifically develop their communication skills in their daily professional practice, as well as for clinical instructors. This includes, for example, members of the higher-level medical, therapeutic, and diagnostic health professions, midwives, and registered nurses.