Evaluation of the FSW Customer Council

The role and activities of the CC as well as the cooperation between the CC and FSW are to be evaluated in order to develop possible optimization potential and recommendations for action.

Research Areas

Social Justice, Inclusive and Secure Societies, Governance and Economics

Research Center

Research Center Social Work

Department

Social Sciences

The role and activities of the CC as well as the cooperation between the CC and FSW are to be evaluated in order to develop possible optimization potential and recommendations for action. Furthermore, the role of the CC within the representative bodies of people with disabilities during its term of office is to be examined and its networking activities highlighted. The findings will be incorporated into the further work of the CC for the next term of office. The evaluation will be implemented using a multi-method and qualitative participatory design based on close cooperation with the participants.

Methodology

Document analysis of the annual reports and minutes of the CC/democracy center meetings
Semi-structured and problem-centered interviews with the members of the CC and relevant stakeholders
Short questionnaire as part of the interviews for demographic data and the collection of data for a network analysis
Network analysis
Participating observations at meetings and network meetings of the CC
Validation workshops and implementation workshop with CC/FSW to identify strategies and recommendations for action based on the evaluation results

Research Goals

Identification of the roles and activities of the Customer Council
Presentation of the cooperation of the Customer Council with different stakeholders including the FSW through a network map
Identification of ideas and objectives of participatory processes in the work of the Customer Council (e.g. within the development of services)
Identification of possible change measures and optimization potentials
Identification of successful processes or examples of implementation of CC activities
Formulation of recommendations for action for the participatory further development of the Customer Council for the next term of office