Development of a Categorization Scheme for Documentation for ASAB (Outreach Social Work & Social Counseling) - pro mente Wien

Based on the assumption that existing support and care systems are not equally accessible and achievable for all people, we can speak of gaps in care for people with special needs.

The initial situation, sensitising concepts and conceptual questions can be summarised as follows:

• Access barriers and obstacles block or impede the path to other existing care systems.
• Assumption that existing services are too high-threshold to be utilised
• Assumption that sustainable relationships and trust play an important role (often post-traumatic stress disorders of clients)
  • Recognising barriers and obstacles to access
  • Recognising target group-specific characteristics that prevent access to other existing care systems
  • Why are ASAB services in demand even though other care systems exist?
  • Which people use the ASAB service and why?
  • What barriers are perceived or experienced by the clients?

Methodological approach

• Analysis of existing documentation tools on site and research interviews
• Participant observation on site

• Development of framework questions for the accompanying documentation of ASAB
• Development of a category scheme for the accompanying documentation of ASAB
• Preparation in a corresponding software tool (for the documentation of progress data)
• In the long term, the documentation enables a comparative presentation and analysis of the counselling services of ASAB